Customer Background
The Sirius Group is a leading UK-based provider of civil engineering, remediation, and development services. With four regional offices across the UK, they support a diverse range of projects, making efficient operations critical.
The Challenge
Previously partnered with a Xerox franchise, Sirius Group faced challenges with remote support. Their central IT team in Durham had to rely on a global support system, causing delays and frustration. Staff without IT expertise struggled to handle copier issues, impacting productivity and diverting focus from their primary roles.
How Mastercopy Helped
- National Support: Mastercopy provided dedicated support across all regional offices. Their highly trained engineers offered assistance via phone and email, addressing issues promptly.
- Proactive Maintenance: Utilising advanced monitoring technology, Mastercopy tracked ink consumption and proactively shipped supplies to ensure minimal downtime.
- User-Friendly Solutions: Unlike the previous setup, Mastercopy’s system required no technical expertise from Sirius staff, reducing disruptions and allowing employees to focus on their core tasks.
Impact and Results
Since partnering with Mastercopy, Sirius Group has experienced a seamless, efficient service tailored to their needs. Issues are resolved quickly, and the copiers remain operational, with no disruption to the business.
Client Testimonial
“Mastercopy has been our photocopier provider for over 15 years, a testament to their quality of service, attention to our growing requirements, and competitive pricing. They support us nationally across the UK, ensuring each copier is always in action.”
— Steve Whale, IT Manager, The Sirius Group
Mastercopy’s tailored approach has enabled The Sirius Group to overcome their previous challenges and streamline their operations. Their proactive support and maintenance continue to set them apart as a trusted partner.
