Customer Background
Founded in 1946, Haskel Group is a global leader in high-pressure technology. They specialise in fluid and gas transfer, compression, and storage. Their commitment to quality and innovation has made them a trusted name in the industry.
The Challenge
Haskel faced challenges with managing document processes across their UK sites. They needed a reliable partner to streamline their printing and document management, which would ensure smooth operations.
How Mastercopy Helped
Mastercopy stepped in to provide comprehensive support. They offered a personalised approach, ensuring prompt service and effective solutions. This helped Haskel manage their printing needs efficiently.
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Account Management Excellence: Stephen Preston, from Mastercopy, handled Haskel’s account with a personal touch. He was always available to address their concerns and provide timely assistance. His dedication ensured that Haskel felt valued as a unique client, not just one among many.
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Consistent Support: Mastercopy’s team delivered consistent, high-quality support. They managed all document management requirements, from servicing machines to supplying consumables. As a result, Haskel could focus on their core business without disruptions.
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Enhanced User Experience: Haskel’s team experienced a noticeable improvement in service quality. They felt supported and confident in the partnership with Mastercopy.
Impact and Results
Thanks to Mastercopy’s dedication, Haskel saw significant improvements in their document management processes. They were able to streamline operations, save time, and reduce frustrations associated with document handling.
Client Testimonial
“Your service from start to finish has been exemplary. You provided a professional, knowledgeable, yet friendly service that far exceeds all other MFD companies I have dealt with. Nothing ever seems to be too much trouble, and I feel unique as a client.”
– Gary Smith, IT Manager, Haskel Europe Limited
Mastercopy’s personalised approach has set a benchmark for service excellence. Their reliable support has made them a preferred partner for Haskel’s document management needs, now and in the future.
