No voicemails. No tickets. Calls answered within 3 rings by a member of our team.
Mastercopy is a Teesside family firm, owner-operated since 1989. We work from Randol House in Thornaby, Stockton-on-Tees — and we are proud of where we come from.
Local engineers, local accountability, and 37 years of looking after businesses across the North East and the wider UK.
Three managed services. One accountable partner.
Devices, toner and engineers — all on one predictable bill, with audited fleets and monthly reporting.
● MASTER PRINT PRO Explore →Helpdesk, monitoring and cybersecurity — proactive UK-based support, with same-day response every time.
● TOTAL CARE · TOTAL IT Explore →AI that reads, classifies and answers every document — with Aida working right alongside your wider team.
● DOCFLOW Explore →
Book a print audit, a Total Care assessment, or a DocFlow demo. One conversation, three services, no obligation.
Devices, toner, engineers — all in, on one bill. Audited fleets, live monitoring, monthly reporting. No upfront cost.
Mastercopy is an authorised HP Amplify Partner, giving us direct access to HP's enterprise teams, early product launches, and the full HP ecosystem — from LaserJet and DesignJet devices to ProBook laptops and ZBook workstations.
Every HP device we supply is protected by HP Wolf Security — hardware-enforced endpoint protection built into the silicon, not bolted on.
Helpdesk, monitoring, cybersecurity, support — when you need it. Before you need it.
AI that reads, classifies and answers — across every document. Aida, working alongside your team. Grounded in your data, hosted in the UK.
Guides, news and expert advice on managed print, IT support, cyber security and document management.
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Read moreTrusted by businesses across Teesside and the North East. Here's what our customers think of working with Mastercopy.
Rated 5.0 out of 5 from 57 Google reviews
“Lee is really friendly and helpful. He explains everything really well and his customer service is excellent.”
“Amazing service — above and beyond, with a same-day repair to our Canon equipment.”
“Very fast to help us — they sent someone out straight away to sort the issue.”
One cost per page. No surprises.
Master Print Pro is the fleet intelligence platform behind every Mastercopy print contract. Industry-leading meter and fault data across every site, every device, in real time.
From reducing print costs by 40% to digitising decades of paper archives — our clients see measurable results.
A regional law firm reduced print spend by 42% and improved device uptime to 99.5% with our Managed Print service.
An engineering company moved to fully managed cloud, eliminating on-premise server costs and improving disaster recovery.
Organisations have digitised hundreds of thousands of documents — instant retrieval and GDPR compliance.
We look after the print, IT and document needs of 500+ UK businesses from our Teesside base. Here is how the three service lines compare.
| Service line | What it covers | Best for |
|---|---|---|
| Managed Print | Copier & printer leasing, proactive monitoring, automatic toner, servicing and cost-per-page reporting | Cutting and controlling print cost and downtime |
| Managed IT | Server & desktop support, cloud services, network infrastructure and IT procurement | Outsourcing IT to a single local partner |
| Managed Intelligence (DocFlow) | Document capture, classification, workflow automation and audit trails | Turning paperwork into searchable, compliant data |
Mastercopy is a family-run, Teesside-based managed services provider. We deliver three things under one roof: Managed Print (copier and printer leasing, supplies and servicing), Managed IT (support, cloud and networks) and Managed Intelligence (our DocFlow document and business intelligence platform). We have done this since 1989 and look after 500+ UK businesses.
Our head office is Randol House, Martinet Road, Thornaby, Stockton-on-Tees, TS17 0BA. We are based in Teesside and serve businesses across the whole of the UK, with engineers and account managers covering the North East, Yorkshire, the Midlands, London, the South West and Scotland.
Since 1989, which is over 37 years supplying and managing print, and more recently delivering IT support and document intelligence, for UK organisations.
Yes. Mastercopy holds ISO 27001 (information security) and ISO 9001 (quality management) certification, and is an HP Amplify Partner.
A managed print service covers your whole print fleet: the devices, proactive monitoring, automatic toner replenishment, servicing and engineer call-outs, and clear usage and cost reporting, all on one predictable monthly cost per page.
Yes. Alongside managed print we provide managed IT: server and desktop support, cloud services, network infrastructure and IT procurement. Many clients use us as a single partner for print, IT and document management.
DocFlow is Mastercopy's document and business intelligence platform. It captures, classifies, secures and automates documents, and can be self-hosted for full data control, turning paperwork into searchable, audit-ready business intelligence.
Call 01642 750404 or email sales@mastercopy.co.uk for a no-obligation quote. Existing customers can submit meter readings and order toner from the customer support section of this site.
