Bulkhaul: Managed Print and Fleet Optimisation for a Global Logistics Operator

Customer Background

Bulkhaul is a privately owned, world-leading operator in the global transport of bulk liquids, powders and gases. Headquartered on Teesside, the company runs one of the largest independently owned tank container fleets in the world, with offices and depots spanning every continent. Coordinating an operation of that scale generates an enormous volume of documentation — shipping paperwork, customs declarations, compliance records and operational reports — across a busy head office and a network of international sites.

The Challenge

Bulkhaul's print estate had grown organically over many years into a patchwork of devices from multiple manufacturers, each with its own consumables, service arrangements and running costs. There was little visibility over who was printing what, where, or at what cost. Ageing hardware was prone to downtime, toner was being ordered reactively across departments, and the IT team was spending valuable time troubleshooting print issues that pulled them away from higher-priority work.

The business needed a single, accountable partner who could bring the entire print fleet under control, reduce unnecessary spend, and guarantee reliable uptime across a demanding, document-heavy operation.

How Mastercopy Helped

Mastercopy began with a full print audit, mapping every device across the business and analysing real usage data to understand exactly how Bulkhaul's teams worked. Armed with that picture, we designed a rationalised fleet of standardised multifunction devices, right-sized to each location and supported by a single managed print agreement.

The new arrangement bundled hardware, proactive maintenance, automatic toner replenishment and usage reporting into one predictable monthly cost. Remote monitoring allowed us to identify and resolve issues — and dispatch consumables — before they interrupted the working day, taking the day-to-day burden of print management off Bulkhaul's internal IT team.

Impact and Results

• Over 30% reduction in print costs — consolidating vendors, right-sizing the fleet and controlling consumables delivered substantial, ongoing savings.
• Fleet rationalisation — a sprawling mix of multi-vendor devices was replaced by a standardised, easier-to-support estate.
• Reduced downtime — proactive remote monitoring and automatic toner delivery keep devices running across every site.
• Freed-up IT resource — with print fully managed by Mastercopy, the internal team can focus on core business priorities.
• Predictable budgeting — a single, transparent monthly cost replaced unpredictable ad-hoc spending.

“Mastercopy took a print setup that had grown out of control and turned it into something we no longer have to think about. Costs are down significantly, the devices simply work, and our IT team has got its time back. They understood the scale and pace of our operation from day one.”