Customer Background
Haskel Group is a global leader in high-pressure technology, originally founded in 1946. With decades of engineering expertise behind them, Haskel designs and manufactures pneumatic-driven gas boosters, liquid pumps, and air amplifiers that serve critical industries worldwide, including aerospace, defence, oil and gas, and hydrogen energy. Their UK operations span multiple sites, each with its own document and print requirements that need to run reliably day in, day out.
The Challenge
With operations spread across several UK locations, Haskel Group faced the challenge of managing document processes consistently and efficiently across all sites. Each facility had its own fleet of printers and copiers, and coordinating maintenance, supplies, and support across the board was becoming increasingly complex. They needed a partner who could provide a unified, reliable service that would ensure every site received the same high standard of support, no matter where it was located.
How Mastercopy Helped
Mastercopy appointed Stephen Preston as Haskel Group's dedicated account manager, providing a single point of contact for all print and document-related needs across every UK site. Stephen worked closely with the team at Haskel to understand the specific requirements of each location and to deliver a tailored service that ensured consistency and reliability.
Through regular account reviews and proactive communication, Mastercopy ensured that equipment was always operating at peak performance and that any issues were resolved quickly, minimising disruption to Haskel's operations. The relationship was built on trust, transparency, and a genuine commitment to delivering the best possible service.
Impact and Results
- Account management excellence — a dedicated account manager who understands the business inside out, providing a seamless experience across all locations.
- Consistent support — every UK site receives the same high standard of service, ensuring no location is left behind.
- Enhanced user experience — staff across Haskel Group benefit from well-maintained, reliable equipment and responsive support whenever they need it.
- Reduced admin burden — a single point of contact simplifies procurement, maintenance scheduling, and issue resolution.
“Mastercopy have been a fantastic partner for us. Stephen Preston's dedication as our account manager means we always have someone who truly understands our needs and can deliver consistent, high-quality support across all of our UK sites. The service we receive is second to none.”