Customer Background
Quorn Foods is one of the UK's best-known food brands, pioneering meat-free protein products enjoyed by millions of consumers. When they set out to appoint a new managed print services partner in 2016, they conducted a detailed and rigorous tendering process, evaluating six suppliers before ultimately selecting Mastercopy. The decision came down to one thing: the quality of the people and the transparency of the service on offer.
The Selection Process
Quorn Foods approached the tendering process with thoroughness, inviting six suppliers to present their proposals. Each was assessed on value for money, service capability, responsiveness, and the quality of their account management. Mastercopy stood out from the competition thanks to Steve Preston's dedication and the company's commitment to complete transparency in pricing, reporting, and ongoing support.
How Mastercopy Helped
From day one, Mastercopy set a new standard of service for Quorn Foods. Key highlights of the partnership include:
- Annual service visits — Mastercopy conducts annual on-site service reviews, something Quorn described as unprecedented in their experience with print providers. These visits ensure the fleet is optimised and any emerging needs are addressed proactively.
- Complete transparency — monthly reports provide full visibility of usage, costs, and equipment performance, giving Quorn's IT team the data they need to make informed decisions.
- New printer setup and configuration — Mastercopy handles the deployment of new equipment seamlessly, ensuring minimal disruption to the business.
- Prompt helpline — a responsive support helpline means issues are resolved quickly, keeping downtime to a minimum.
- Skilled engineers — Mastercopy's team of experienced engineers delivers fast, effective on-site support when it's needed.
Beyond print, Mastercopy also introduced Quorn Foods to MasterFlow, a document archiving solution that enables the team to digitise, store, and retrieve documents efficiently, reducing reliance on paper-based systems and supporting the company's sustainability goals.
Impact and Results
- Service excellence — annual reviews and proactive management ensure equipment is always performing at its best.
- Full visibility — monthly reporting gives the IT team complete control and oversight of their print environment.
- Minimal downtime — a responsive helpline and skilled engineers mean issues are resolved quickly.
- Document archiving — MasterFlow has streamlined document storage and retrieval, saving time and supporting paperless initiatives.
- Steve Preston's dedication — a named account manager who goes above and beyond to ensure the partnership delivers real value.
“We went through a very thorough tendering process, starting with six suppliers and narrowing it down to Mastercopy. It was absolutely the right decision. The annual service visits were something we'd never experienced before — no other provider had offered that level of commitment. Steve Preston's dedication to our account, the transparency in everything they do, and the quality of their engineers have made this an outstanding partnership. MasterFlow has been a great addition too, helping us move towards a more paperless way of working.”