Customer Background
Tilly Bailey & Irvine LLP (TBI) is an established law firm with a strong reputation for delivering expert legal services across a wide range of practice areas. Operating from four offices, TBI handles a high volume of documentation every day — from client correspondence and contracts to court bundles and compliance records. In a legal environment, reliable print and document infrastructure is not a luxury; it is essential to the smooth running of the practice. Mastercopy's relationship with TBI now extends over 16 years.
The Challenge
Law firms are among the most document-intensive businesses in any sector. TBI needed a print and document solution that could keep pace with the demands of four busy offices, support a range of workflows including scanning, faxing, and high-volume colour printing, and do so reliably without distracting the IT team from higher-priority tasks. They needed a partner who understood the demands of a legal environment and could deliver a fully managed service across every location.
How Mastercopy Helped
Mastercopy designed and implemented a comprehensive managed print solution tailored to TBI's specific requirements:
- 11 colour copiers across 4 offices — each unit configured to the needs of its location, supporting high-quality colour output for client-facing documents and everyday internal use.
- FAX capability — integrated fax functionality on the multifunction devices, essential for legal communications where fax remains a required method of transmission.
- 1 plan copier — dedicated wide-format printing for property plans, site drawings, and other large-format documents that the firm regularly handles.
- Multifunction scan-to-email — all devices support scan-to-email, enabling staff to digitise documents at the point of use and send them directly to colleagues or clients, improving speed and reducing paper handling.
- Desktop print from every workstation — seamless network printing ensures that every member of staff can print from their desktop to any device across the firm.
- 29 managed printers — in addition to the multifunction fleet, Mastercopy manages 29 desktop printers, ensuring that toner, maintenance, and support are all handled proactively.
Impact and Results
- Complete coverage — every office and every workstation is fully supported, with no gaps in capability or service.
- Reduced IT burden — with Mastercopy managing the entire print estate, TBI's IT team can focus on the firm's core technology needs.
- Workflow efficiency — scan-to-email and network printing streamline daily operations, saving time for fee earners and support staff alike.
- Reliability — 16+ years of consistent service with proactive maintenance and responsive support.
- Scalability — the managed fleet has grown alongside the firm, with Mastercopy adding 29 managed printers as TBI's needs evolved.
“In a law firm, you simply cannot afford for your print infrastructure to let you down. We handle a huge volume of documents every single day, and Mastercopy have ensured that our 11 copiers, plan copier, and 29 managed printers all work seamlessly across our four offices. The scan-to-email functionality has been a real game-changer for our workflows, and the fact that we've been with Mastercopy for over 16 years tells you everything about the quality of their service.”