Customer Background
Whitby Seafoods is a proudly family-owned seafood business founded in 1985 on the North Yorkshire coast. Known for their commitment to quality and sustainability, they have grown from a small local operation into one of the UK's most recognised seafood brands, supplying major retailers and food service providers nationwide. Their partnership with Mastercopy stretches back over 25 years, making it one of the longest-standing relationships in our portfolio.
The Challenge
As Whitby Seafoods grew, so did the volume of paperwork the business generated. Invoices, delivery notes, compliance documentation, and quality records were accumulating rapidly, and the physical filing systems were consuming valuable warehouse space that could be put to far better use. The team needed a way to bring order to their document processes, reduce their reliance on paper, and free up space without losing access to critical business records.
How Mastercopy Helped
Mastercopy worked with Whitby Seafoods to implement DocFlow, our document management solution, providing a complete digital alternative to their paper-based filing systems. The project involved a comprehensive data migration, carefully transferring years of existing records into the new system so that nothing was lost in the transition.
The move to DocFlow proved its value beyond expectations when the COVID-19 pandemic arrived. With staff suddenly needing to work remotely, the digital document management system meant that team members could access critical files from home, ensuring business continuity at a time when many organisations were struggling to keep operations running.
Impact and Results
- Space optimisation — the elimination of bulky paper filing systems freed up significant warehouse space, allowing Whitby Seafoods to use their facilities more productively.
- Time savings — staff can now locate and retrieve documents in seconds rather than manually searching through filing cabinets, dramatically improving day-to-day efficiency.
- Business continuity — remote access to documents via DocFlow ensured that operations continued seamlessly during the COVID-19 lockdowns, with no loss of productivity.
- Long-term trust — a 25+ year partnership built on reliability, honest advice, and a genuine understanding of the business.
“Our partnership with Mastercopy has been one of the most enduring and valuable relationships in our business. When they introduced us to DocFlow, it transformed the way we manage our documents. We freed up warehouse space, our team can find anything in seconds, and when COVID hit, we were able to carry on working remotely without missing a beat. They've always been there for us.”